Returns and Exchanges

UK and EU rules

Cancellations 
As I make these prosthetics to order any cancellations need to be made within 3 hours or before you receive a dispatch notice (whichever is earliest).

 

Returns and Exchanges
You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products.

The following products cannot be returned (unless defective):

  • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
  • Goods made to your specifications or clearly personalised.
  • Goods marked as defective prior to order. 
  • Sale items.


Your refund will be made to the same payment method you used to place the order. Shipping is only refunded if the item arrives damaged or otherwise faulty. 

Please take care when packaging the return parcel as any damage will be deducted from the refund. 

 

Damages and issues
Please inspect your order upon reception and contact me within 14 days if the item is defective, or damaged, or if you received the wrong item so we can evaluate the issue and make it right.