FAQs

Do you do custom colours?

Sometimes. This depends on the product in question and how busy I am with other orders. 

Please contact me for more information.

How long does a Custom Order take?

I am usually booked quite far in advance, but don't hesitate to contact me.
Please note that I can not work from copyrighted material or third party designs. 

Where's my parcel?

Standard shipping is not trackable, I can unfortunately not tell you where it may be.
Tracked & Signed shipping comes with a Royal Mail tracking number which will tell you where your parcel is at this moment.

I still haven't received my parcel.

Delays sometimes happen due to various reasons, usually, it gets stuck in customs.
Please contact me if 20 business days for domestic orders or 25 business days for international orders have passed since the parcel was shipped.

How long is your processing time.

2-5 business days.
This may be extended around Halloween.

How long is the delivery time?

EU shipping has an aim of roughly 2 weeks.
Everywhere else (this includes everything from the USA to Japan) has an aim of roughly 3 weeks.

Domestic shipping has an aim of 1-5 business days depending on the shipping method.

Are the prosthetics reusable?

Yes, most of them are fully reusable if handled carefully and removed with the correct adhesive remover. Though, you may get a more noticeable edge after the first application.