Meduusat Studio
Meduusat Studio Sports Bag
Meduusat Studio Sports Bag
Low stock: 5 left
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Handy information
FAQs
Are the prosthetics reusable?
Silicone prosthetics are not designed to be reusable.
Most of my products can be reused if handled carefully and removed with the correct adhesive remover, but you're likely to get a more noticeable edge after the first application.
How long is your processing time.
2-5 business days.
This may be extended around Halloween.
How long is the delivery time?
EU shipping has an aim of roughly 2 weeks.
Everywhere else (this includes everything from the USA to Japan) has an aim of roughly 3 weeks.
Domestic shipping has an aim of 1-5 business days depending on the shipping method.
You can upgrade your shipping method in the basket for faster shipping.
Do you do custom colours?
Sometimes. This depends on the product in question and how busy I am with other orders. Please contact me for more information.
How long does a Custom Order take?
I am usually booked quite far in advance, but don't hesitate to contact me.
Please note that I can not work from copyrighted material or third party designs.
Where's my parcel?
Standard shipping is not trackable, I can unfortunately not tell you where it may be.
Tracked & Signed shipping comes with a Royal Mail tracking number which will tell you where your parcel is at this moment.
I haven't received my parcel.
Delays sometimes happen due to various reasons, usually, it gets stuck in customs.
Please contact me if 20 business days for domestic orders or 25 business days for international orders have passed since the parcel was shipped.
Shipping
Delivery
| All products are made to order. Please allow a processing time of 2-5 business days prior to dispatch. |
|
Domestic (UK) |
1st Class |
Express |
|
|
£1.50 (free over £50) |
£7.00 |
| 1-3 business days |
Next day (after dispatch) |
|
EU |
Untracked |
Tracked |
DHL Express |
|
|
£4.50 (free over £60) |
£9.50 |
£40 |
| 1-2 weeks* |
1 week* |
2 business days** |
* Please be aware that due to Brexit all EU orders are charged import tax when crossing the border. Check with your local tax office how much tax you will have to pay before placing your order, or order via our Etsy at www.etsy.com/uk/shop/meduusatstudio to pay it in advance.
** Phone number required.
|
International |
Untracked |
Tracked |
DHL Express |
|
|
£5.70 (free over £60) |
£13.50 |
£40 |
| 2-3 weeks |
1-2 weeks* |
3-4 business days** |
* Tracked/Express not available for all countries.
** Phone number required. Be aware that this may be longer for remote destinations, such as certain parts of Australia or other island countries. Please get in touch if you are unsure.
Note that these times are set by Royal Mail and are not guaranteed.
If your parcel is important, please upgrade your shipping method to Tracked.
Please allow 20 business days for domestic orders and 25 business days for international orders for your parcel to arrive.
Returns
UK and EU rules
Cancellations
As I make these prosthetics to order any cancellations need to be made within 3 hours or before you receive a dispatch notice (whichever is earliest).
Returns and Exchanges
You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products.
The following products cannot be returned (unless defective):
- Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items.
- Goods made to your specifications or clearly personalised.
- Goods marked as defective prior to order.
Your refund will be made to the same payment method you used to place the order. Shipping is only refunded if the item arrives damaged or otherwise faulty.
Please take care when packaging the return parcel as any damage will be deducted from the refund.
Damages and issues
Please inspect your order upon reception and contact me within 14 days if the item is defective, or damaged, or if you received the wrong item so we can evaluate the issue and make it right.