Rückgabe und Umtausch
Stornierungen
Da ich diese Prothesen auf Bestellung anfertige, müssen Stornierungen innerhalb von 3 Stunden oder bevor Sie eine Versandbenachrichtigung erhalten (je nachdem, was früher eintritt) erfolgen.
Rückgabe und Umtausch
Sie können Ihre Absicht zur Rückgabe innerhalb von 14 Tagen nach Erhalt Ihres Produkts mitteilen. Nachdem Sie Ihre Rückgabeabsicht bekundet haben, haben Sie weitere 14 Tage Zeit, um Ihre Produkte zurückzusenden.
Die folgenden Produkte können nicht zurückgegeben werden (es sei denn, sie sind defekt):
- Produkte, die aus Gründen des Gesundheitsschutzes oder aus hygienischen Gründen nicht zur Rückgabe geeignet sind, wenn sie nach der Lieferung von Ihnen entsiegelt wurden oder die nach der Lieferung untrennbar mit anderen Artikeln vermischt sind.
- Nach Ihren Vorgaben gefertigte oder eindeutig personalisierte Ware.
- Ware vor der Bestellung als defekt markiert.
- Ausverkaufsartikel.
Ihre Rückerstattung erfolgt über dieselbe Zahlungsmethode, die Sie bei der Bestellung verwendet haben. Der Versand wird nur erstattet, wenn der Artikel beschädigt oder anderweitig fehlerhaft ankommt.
Bitte seien Sie beim Verpacken des Rücksendepakets vorsichtig, da etwaige Schäden von der Rückerstattung abgezogen werden.
Schäden und Probleme
Bitte überprüfen Sie Ihre Bestellung nach Erhalt und kontaktieren Sie mich innerhalb von 14 Tagen, wenn der Artikel defekt oder beschädigt ist oder wenn Sie den falschen Artikel erhalten haben, damit wir das Problem beurteilen und beheben können.
Please allow 2-5 business days for processing, and contact us if you have a deadline.
All delivery times are estimates only.
Can't find your country? Drop us a message and we'll look into it.
Africa
Cameroon
- Tracked - £15
(1-2 weeks) - DHL Express - £65
(3-4 business days)
Uganda
- Tracked - £15
(1-2 weeks) - DHL Express - £65
(3-4 business days)
America, N.
Canada
- Tracked - £13
(1 week*) - DHL Express - £45
(2-3 business days*)
* Estimated to cities and large towns; increase for remote locations.
Trinidad and Tobago
- Tracked - £15
(1-2 weeks) - DHL Express - £65
(3-4 business days)
United States of America
- Untracked - £9.50
(2-3 weeks) - Tracked - £14
(1-2 weeks) - DHL Express - £30
(2-3 business days)
America, S.
Argentina
- Tracked - £15
(2 weeks) - DHL Express - Not available
Brazil
- Tracked - £13
(2 weeks) - DHL Express - £65
(3-4 business days)
Ecuador
- Tracked - £15
(2 weeks) - DHL Express - Not available
Asia
Cambodia
- Tracked - £15
(1-2 weeks) - DHL Express - £50
(3-4 business days)
China
- Tracked - £15
(1-2 weeks) - DHL Express - £50
(2-3 business days)
Cyprus
- Tracked - £11
(1-2 weeks) - DHL Express - £40
(3-4 business days)
Georgia
- Tracked - £13
(1-2 weeks) - DHL Express - £65
(3-4 business days)
India
- Tracked - £13
(1-2 weeks) - DHL Express* - £50
(3-4 business days)
* KYC required
Indonesia
- Tracked - £15
(1-2 weeks) - DHL Express* - £50
(3-4 business days)
* National Identity Card or Passport Number required
Israel
- Tracked - £13
(1-2 weeks) - DHL Express - Temporarily suspended due to elevated risk
Japan
- Tracked - £13
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Jordan
- Tracked - £15
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Kazakhstan
- Tracked - £13
(1-2 weeks) - DHL Express - £65
(3-4 business days)
S. Korea
- Tracked - £13
(1-2 weeks) - DHL Express* - £50
(3-4 business days)
* PCCC required
Lebanon
- Tracked - £13
(1-2 weeks) - DHL Express - Suspended indefinitely
Malaysia
- Tracked - £13
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Saudi Arabia
- Tracked - £15
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Singapore
- Tracked - £14
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Taiwan
- Tracked - £13
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Thailand
- Tracked - £13
(1-2 weeks) - DHL Express - Not available
Türkiye
- Tracked - £12
(1-2 weeks) - DHL Express* - £40
(3-4 business days)
* TR ID Number or Passport Number required
United Arab Emirates
- Tracked - £15
(1-2 weeks) - DHL Express - £45
(3-4 business days)
Europe
Albania
- Tracked - £13
(1 week) - DHL Express - £40
(2 business days)
Andorra
- Tracked - £13
(1-2 week) - DHL Express - £65
(3-4 business days)
Austria
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Belarus
- Tracked - £13
(1-2 week) - DHL Express - Suspended indefinitely
Belgium
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Bulgaria
- Tracked - £12
(1 week) - DHL Express - £40
(2-3 business days)
Croatia
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Czech Republic
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Denmark
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Estonia
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Finland
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
France
- Tracked - £13
(1 week) - DHL Express - Not available
Orders to France can not exceed €150!
Germany
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Greece
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Hungary
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Iceland
- Tracked - £12
(1 week) - DHL Express - £40
(2 business days)
Ireland
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Italy
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Latvia
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Liechtenstein
- Tracked - £13
(1 week) - DHL Express - £40
(2 business days)
Lithuania
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Luxembourg
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Malta
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Moldova
- Tracked - £13
(1 week) - DHL Express - £50
(3-4 business days)
Monaco
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Netherlands
- Tracked - £11
(1 week) - DHL Express - £35
(2 business days)
Norway
- Tracked - £12
(1 week) - DHL Express - £40
(2 business days)
Poland
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Portugal
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Romania
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Russia
- Tracked - £12
(1-2 weeks) - DHL Express - Suspended indefinitely
San Marino
- Tracked - £13
(1-2 weeks) - DHL Express - Not available
Serbia
- Tracked - £12
(1 week) - DHL Express - £40
(2 business days)
Slovakia
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Slovenia
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Spain
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Sweden
- Tracked - £11
(1 week) - DHL Express - £40
(2 business days)
Switzerland
- Tracked - £12
(1 week) - DHL Express - £40
(2 business days)
United Kingdom (domestic)
- Tracked 24- £3.50
(1-2 business days) - Express - £8
(Next day by 1pm*)
* After dispatch
Vatican City
- Tracked - £12
(1 week) - DHL Express - Not available
Please be aware that all EU orders are now subject to import tax.
Check with your local customs office before placing your order.
Postage is not refunded if a parcel is returned due to unpaid import tax.
Oceania
Australia
- Tracked - £14
(1 week*) - DHL Express - £40
(2-3 business days*)
* Estimated to cities and large towns; increase for remote locations.
New Zealand
- Tracked - £14
(1-2 weeks) - DHL Express - £50
(3-4 business days)
Tonga
- Tracked - £15
(2 weeks) - DHL Express - £65
(3-4 business days)
Vanuatu
- Tracked - £15
(2 weeks) - DHL Express - £65
(3-4 business days)